Privacy Policy

1. Information We Collect

Account information: the phone number or email you provide when registering/logging in, along with your nickname and avatar.

Charging & transaction information: charging station, start/end times, energy delivered and session duration, order amounts and payment records.

Payment information: payments are processed via third-party channels such as WeChat Pay, Alipay and Apple Pay / Google Play in-app purchases. We do not collect or store your full card number or payment credentials.

Device & log information: device model, OS and app versions, language, IP address, mobile identifiers (e.g. IDFA / OAID / Android ID), crash and performance logs.

Location information: precise/coarse location is obtained only when you use the "Find chargers", "Nearby stations" or navigation features and grant permission in the system prompt; you may revoke it at any time in system settings.

Website information: when you submit an inquiry via the Partnership form on this website, we collect the information you actively provide: name, phone number, email, company, cooperation type and message content.

2. How We Use Information

To create and manage your account and provide core services such as finding chargers, scan-to-charge, billing and invoicing; and to process payments and refunds.

To safeguard transaction and account security (risk control, fraud prevention, troubleshooting) and to improve our products and services.

With your consent, to send charging progress notifications and marketing or event information, which you may opt out of at any time.

Our data collection and use practices have been accurately declared in the Google Play "Data safety" section and the Apple App Store "privacy labels", consistent with this policy.

3. App Permissions

Camera: used to scan charger QR codes to start charging; never used to take or store photos.

Location: used to find nearby chargers and provide navigation.

Notifications: used to push charging progress, order completion and safety alerts.

All of these permissions can be enabled or disabled at any time in your device settings. Disabling a permission may make the corresponding feature unavailable, but does not affect other features.

4. Sharing & Third-Party Services

We do not sell your personal information. We share it only: to complete payments and refunds (WeChat Pay, Alipay, Apple / Google payment services); to provide maps and navigation (map providers); and for cloud storage, push messaging and analytics (vendors that have passed our compliance review).

These third parties process data only within the scope necessary for their services and under their own privacy policies. Beyond that, your information is disclosed only when required by laws and regulations, when lawfully requested by judicial or administrative authorities, or with your explicit authorization.

5. Data Retention & Account Deletion

We retain your personal information only as long as necessary for the purposes described in this policy, unless a longer period is required by law (e.g. transaction records kept for at least 3 years).

You may request account deletion at any time in the App via "Me → Settings → Account & Security → Delete Account". We will delete or anonymize your personal information within 15 business days after identity verification, except where retention is required by law.

6. Children's Privacy

The App is intended for adult users and is not directed to children under 14 (or the minimum legal age in your region); we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us immediately via the channels in Section 11 and we will delete it promptly.

7. Data Security & Cross-Border Transfers

We use technical and organizational measures such as HTTPS/TLS encrypted transmission, access control and data de-identification to prevent unauthorized access, disclosure, alteration or loss of information.

Your personal information is primarily stored on servers located in the People's Republic of China. Where cross-border transfer is required for business purposes, we will comply with applicable data protection laws (such as PIPL and GDPR) and use compliant mechanisms such as standard contractual clauses.

8. Your Rights

Under applicable law, you have the right to: access, correct and delete your personal information; restrict or object to certain processing; request data portability; withdraw prior consent; and lodge a complaint with a supervisory authority.

To exercise these rights, use the in-app settings or contact us via the channels in Section 11 — we will respond within 15 business days.

9. Cookies & Local Storage

This website uses browser local storage (localStorage) to temporarily store your submitted messages and language preference; the App uses local storage to keep your login state and preferences. No third-party tracking cookies are used. You can clear this data at any time via browser or system settings.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be announced in the App via notices or pop-ups, and the "Last updated" date at the top of this page will be revised accordingly.

11. Contact Us

If you have any questions or suggestions about this policy, or wish to exercise your rights, please contact our data protection officer via:

xiaomu@qqmail.cuckoolive.cn / 402532723@qq.com